Privacy Policy

Last updated: Aug 05, 2026

Hydrock Support is a trading name of Hydrock Project Management Services LLC, a company licensed in Dubai, United Arab Emirates, with its registered office at Al Quoz, Dubai, UAE.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it and what rights you have. It applies to this website and to the professional services we provide.

We handle personal data in accordance with UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data.

1. Who is responsible for your data

We are the data controller for information collected through this website and through enquiries. Where we handle personal data contained in client project material, we act as a processor on the client's instructions and the client remains the controller.

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Email: info@hydrocksupport.com
Phone: +97144315558

2. Information we collect

Information you provide directly

When you submit our contact form, contact us via WhatsApp, email us or call us, we may collect:

Name
Company name
Email address
Phone number
Any information you voluntarily include in your message

Information collected automatically

When you visit this website we may automatically collect:

IP address
Browser type and version
Device type
Operating system
Pages visited
Visit date and time
Referring website

This information is collected using cookies and analytics technologies. Please see our Cookie Notice for further details.

Client project information

When you engage us, we receive project documentation including drawings, specifications, bills of quantities, supplier quotations, pricing information, correspondence and contact details relating to your project.

This information is treated as confidential business information and is used solely for delivering the services you have requested.

3. Why we use your information

We use personal data for the following purposes:

Responding to enquiries and preparing quotations.
Providing agreed services and project communication.
Issuing invoices and processing payments.
Meeting legal, tax and regulatory obligations.
Improving website performance and visitor experience.
Sending service updates and marketing communications where consent has been provided.

Depending on the purpose, our lawful basis includes your consent, contractual necessity, legitimate business interests and compliance with legal obligations.

4. Marketing communications

We only send marketing communications to individuals who have requested them or who have previously enquired about our services.

You may unsubscribe at any time by replying to any marketing email or by contacting us at info@hydrocksupport.com.

5. Where your information is processed

Hydrock Support is a UAE company. Your engagement is with a Dubai licensed entity, your point of contact is in Dubai, and all work is reviewed and issued under our Dubai supervision.

Some project information is accessed and processed by our delivery team located outside the United Arab Emirates. We will confirm the location on request.

All personnel, in every location, work under written confidentiality agreements. Project information is held in access controlled cloud systems with permissions set per project, and access is removed when an engagement ends.

6. Who we share information with

We never sell your personal information.

Information is shared only where necessary:

With employees and contracted personnel delivering your project.
With cloud storage, email, accounting and hosting providers.
With suppliers, consultants or authorities where authorised by you.
Where disclosure is required by UAE law or competent authorities.

7. How long we keep information

Website enquiries are retained for 12 months unless they become a client engagement.
Client project material is held for the duration of the engagement and for three years after completion so that we can answer queries and meet record keeping obligations. Where you require project material to be deleted at the end of an engagement, tell us in writing and we will confirm deletion, subject to any records we are legally required to retain or that we need to retain to establish, exercise or defend a legal claim.
Accounting and tax records are retained in accordance with UAE legal requirements.

8. How we protect information

Access-controlled cloud storage.
Written confidentiality agreements.
Project-based access permissions.
Restrictions on downloading and local storage.
Password-protected systems and secure company email.

While no system can be completely secure, we continually review and improve our security practices.

9. Your rights

Under UAE data protection law you may:

Request access to your personal data.
Request correction of inaccurate information.
Request deletion where legally permitted.
Object to or restrict processing.
Withdraw consent where processing relies on consent.
Request transfer of your information to another organisation.

To exercise your rights please contact [EMAIL].

We may ask you to verify your identity before processing your request.

10. Cookies

This website uses cookies to improve functionality and analyse visitor behaviour. Please read our Cookie Notice for more information.

11. Third-party websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

12. Children

Our services are intended for businesses. We do not knowingly collect personal information from anyone under the age of eighteen.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version and revision date will always appear on this page. Where significant changes occur, active clients will be notified directly.

14. Contact us

Hydrock Project Management Services LLC
Al Quoz, Dubai, United Arab Emirates

Email: info@hydrocksupport.com
Phone: +97144315558